Effective August 22, 2026
Send support requests from the affected user’s work email. Contractual hours and response targets are defined in your company’s order form.
Open a request
Email support@fieldcraftpro.com. Include the application, company, project, approximate time, steps taken, expected result, actual result, and correlation ID if one appears.
Priorities
- Critical: suspected cross-company access, credential disclosure, widespread sign-in failure, or a revenue-critical workflow unavailable.
- High: a production workflow fails for multiple users with no safe workaround.
- Standard: limited defects, questions, correction requests, and feature guidance.
Protect your information
Never email passwords, access tokens, secret keys, or unredacted customer exports. Security reports are treated as critical.
Service checks
Each application provides an /api/health endpoint. A healthy response confirms the application is answering, but not every authenticated workflow, database write, or email delivery.